Refund policy

🔁 Refund & Return Policy

We want you to love your Bambara experience — but because our products are handcrafted, natural, and made for personal use, we have a few simple guidelines:

💡 All Sales Are Final Once Opened

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once a product has been opened or used.

📦 Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Incomplete
• Or contains the wrong product

Please contact us within 48 hours of receiving your order at
📧 hello@bambara.store

Make sure to include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We’ll review your case and do our best to resolve it quickly — whether it’s a replacement, credit, or refund.

⏳ Time Frame

Issues must be reported within 2 days of delivery. After that, we can’t guarantee resolution.

📍 Returns Without Approval

Please do not send items back without contacting us first — returned packages without approval will not be accepted or refunded.

We’re a business that puts care into every jar and bottle — and your satisfaction means a lot to us.
Thanks for supporting clean, simple, and honest skincare 🌿